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Refund Policy

Understanding our refund terms and conditions

Please review our refund policy for digital Saju reading services.

Effective date: May 29, 2025

This Refund Policy outlines the terms and conditions regarding refunds for Kodiac services provided by pdfy. Please read this policy carefully before making a purchase.

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1. Digital Product Nature

Important Notice: Our Saju readings are digital products that are personalized and delivered electronically via email.

Each Saju reading is individually crafted based on your specific birth information and represents a unique, personalized interpretation. Once delivered, the digital product has been consumed and cannot be "returned" in the traditional sense.

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2. No Refund Policy

ALL SALES ARE FINAL AND NON-REFUNDABLE

Due to the personalized and digital nature of our Saju reading services, we do not offer refunds once your order has been processed and delivered.

This policy exists because:

  • Each reading is uniquely created based on your personal birth data
  • Digital delivery means the product is immediately accessible and consumed
  • Significant time and expertise goes into each individual interpretation
  • The personalized nature prevents resale or reuse for other customers
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3. Exceptional Circumstances

While our general policy is no refunds, we may consider refunds in the following exceptional circumstances:

Refund Eligible Situations:

  • Technical Failure: If you do not receive your reading due to our technical issues
  • Payment Error: Duplicate charges or unauthorized transactions
  • Service Failure: If we are unable to deliver your reading within 48 hours of purchase
  • Incorrect Product: If you receive a reading that was meant for another customer

Refunds for these situations will be processed within 5-10 business days to your original payment method.

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4. Pre-Purchase Considerations

Before making a purchase, please ensure:

  • You have provided accurate birth information (date, time, and location)
  • Your email address is correct and accessible for delivery
  • You understand that Saju readings are for entertainment and self-reflection purposes
  • You have read and agree to our Terms of Service and Privacy Policy

Tip: If you have questions about our services before purchasing, please contact us first to ensure our readings meet your expectations.

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5. Chargebacks and Disputes

Important: Please contact us directly before initiating a chargeback with your bank or credit card company.

Initiating a chargeback without contacting us first may result in:

  • Immediate suspension of your account
  • Additional fees charged by payment processors (which may be passed to you)
  • Potential legal action for services already delivered

We are committed to resolving any legitimate concerns directly and fairly.

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6. How to Request a Refund

If you believe your situation qualifies for a refund under our exceptional circumstances policy, please contact us immediately:

Refund Request Contact Information:

Email:kodiac.official@gmail.com
Subject:"Refund Request - [Your Order Number]"

Please include in your refund request:

  • Your order number or transaction ID
  • Date of purchase
  • Email address used for the order
  • Detailed explanation of the issue
  • Any relevant screenshots or documentation

Response Time: We will respond to refund requests within 2-3 business days and provide a resolution within 7 business days.

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7. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

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8. Contact Information

For any questions regarding this Refund Policy or to discuss your specific situation, please contact us:

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